Hello. My name is Rob Cheng, CEO and founder of PC Pitstop, makers of PC Matic, PC Matic Pro and PC Matic MSP. After a successful career at Gateway 2000 as SVP of worldwide sales, marketing and support, I founded PC Pitstop in 1999. At the time, I never imagined that we would develop the world’s best antivirus nor that I would become the company’s TV spokesperson. Here’s our story.
Founded in 1999, Windows 98 was the dominant operation system, and PC Pitstop was a free computer diagnostic web site. We became an internet sensation ranking frequently in Alexa’s top 1000 web sites. We were off to the races. By 2009, PC Pitstop had grown, and we launched PC Matic, a comprehensive tool to care for the maintenance and security of all your computers. The next year, my wife and my father were running PC Matic, and both got infected with the FBI virus, an early form of ransomware. At the time, we were licensing a third party antivirus, so we developed our own entirely in the United States.
In January 2011, we launched Super Shield, which is PC Matic’s real time protection based on a white list. The flaw in antivirus then and still today, is how it deals with unknown applications. If a black list AV sees an unknown file, it assumes it to be good. That is the security hole and why our nation is facing a ransomware crisis. The white list assumes unknown files are bad until our researchers can verify their authenticity.
We learned that we can not claim our white list has superior protection. We had to prove it. In 2014, we won our first Virus Bulletin RAP test, the industry’s most difficult detection rate test. But we were not done, by the end of 2016, we achieved the first perfect score on the RAP test. Isn’t that what we all want in an antivirus? To correctly detect 100% of the viruses?
In the middle of 2016, one of our PC Matic customers got infected despite using our white list security. The reason was scripting attacks also known as fileless infections. By the end of 2016, we rolled out changes to block scripting attacks.
As the ransomware story continues to unfold, I hope that people will begin to look at detection rates when purchasing security products, and they will find ours as one of the best.